For all your IT needs (09) 481 9000

Support

It is our business to make sure your business runs as effectively and as smoothly as possible

In today’s business market, Technology is key to success and when it’s not working it can almost cripple your business!

As your business grows and you add more computers to your office, your network becomes more complex and harder to manage. That’s where we come in!

Our team’s commitment and dedication ensure that you get that extra special personal service that is missing from a lot of IT companies today. You can relax knowing that the friendly team at Banx Systems will keep your network safe and secure!

We provide a range of services that can help you keep your business running as a well oiled machine. These include both onsite and help desk support, a handy service and repair centre and a professional consultation service to help plan create a plan for your future growth.

We’d love to talk to you about our services! For more information please call us on (09) 481 9000!

Remote Support

We have a dedicated Remote Support team available for customers. This technology lets us “remotely” control your PC or laptop (given permision by). We use the commercial software ‘TeamViewer’ for our remote support. TeamViewer sets up a strong secure connection between your PC and us so our technician can see your computer screen and control your PC remotely as if we were sitting in front of it. You can just sit back and watch us work our magic!

Please phone us on 09 481 9000 to make contact with a technician before running the remote software. You will be prompted to click either the ‘PC’ or ‘Mac’ buttons (depending on you Operating System).

PC Support

Mac Support

Speed Test

The preconfigured client software which you run from our website initiates an outgoing connection from your PC to our technicians PC, so you are allowing us to connect. Once the session has ended, the connection has been lost or the PC has been rebooted, then we will no longer have access to your PC unless you run the client software from our website again. Once you close the TeamViewer client application, the software will remove itself from your PC.

In some cases for regular customers, or if multiple reboots are required, we will request to install TeamViewer as a service so it is always available for us to reconnect upon rebooting the PC or when the connection is lost. This enables us to work on the PC uninterrupted if you are not available to reconnect us to the PC.

Notes:

  1. Free “Quick-Fixes” completed in under 5 mins will be considered on a case by case basis, please be nice to your technician!
  2. Remote work carried out after a previous remote session or workshop job, which is directly related to completing the original job to your satisfaction, will be provided free of charge.
  3. Rate is: $2.66 +GST Per Minute.

OnSite Support

Banx offers the best onsite support in the industry. With a fleet of vehicles and technicians on the road, your broken PC or server is minutes away from up and running.

Callout Fees:

Local Non-Local
$45+GST $65+GST